Returns & Exchanges

Refunds

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty

Returns/Exchanges

You have 14 days to change your mind and return the non-customized item. If you wish to return a nonpersonalised item, simply email us at info@theLISL.co.uk , indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return. We are sorry we are not able to accept any personalised/customized items for returns/exchanges.